Rental Terms & Cancellation Policy

These rental terms explain payment, renewal, cancellation, damage and pickup for every Lewis Rental Works porta potty, hand wash station and restroom trailer rental. Your written quote and these terms together make up the rental agreement. Last updated October 13, 2026.

Quotes and payment

Every rental gets an itemized quote listing units, rental length, delivery and pickup, servicing, any rush or distance charge, and sales tax. Payment is by credit or debit card when you book. Contractor accounts may be invoiced net 30 after the first paid order. Cash is not accepted and drivers do not collect payment.

Rental periods and renewal

Event rentals cover 1 to 3 days. Weekend events are delivered Thursday or Friday and picked up the next business day at no extra charge. Long-term rentals bill in 28-day cycles that renew automatically until you call for pickup. Billing stops on the day you call; there is no prorating within a cycle.

Cancellation and changes

Cancellation is free up to 24 hours before scheduled delivery, with a full refund. Cancellations inside 24 hours may be charged the delivery cost. Date changes are free when a unit is available on the new date.

Delivery, access and placement

You are responsible for a safe, level spot within about 25 feet of truck access, and for any permission needed from a city, park, HOA or property owner. If the driver cannot deliver because of locked gates, blocked access or unsafe ground, a return trip may be charged. We are not responsible for damage to lawns, driveways or landscaping caused by normal delivery to the spot you choose.

Servicing

Rentals of a week or longer include weekly service. Extra visits are $85. Units must be unlocked and reachable on service day. Only toilet paper and human waste belong in the tank; removing foreign objects may be charged.

Damage, theft and moving units

You are responsible for the unit while it is on your site. Damage from vandalism, fire, graffiti, tipping, equipment or theft is billed at repair or replacement cost. Do not move units yourself; call and we will move them.

Pickup

Call to request pickup. Pickup usually happens within 1–2 business days. Leave the unit unlocked, upright and reachable.

Questions about these terms? Call (330) 248-0204. Related: pricing and fees, how rental works, privacy policy.